Independent Complaints

Advocacy Service (ICAS)

  • Do you want to make a complaint about the NHS or Social Care treatment that you or a relative has received?
Our Independent Complaints Advocacy Service (ICAS) may be able to help you. We can provide you with impartial advice and guidance on how to make a complaint and what steps to take if you want to make a formal complaint. All complaints are confidential and we can support you through the whole process if necessary. 
Please see our information booklets below to get more information on how to make a complaint and writing an effective letter of complaint.
If you need to speak to our ICAS specialist call 01226 240273 and ask for Jo Stanley or send an email to
“I wasn’t happy with my treatment from the Health and Social Care Services and wasn’t sure how to complain”
Carers of long term illness