About Us

– Passionate about possibilities

Who are we?

DIAL is an information, advice and support organisation run by, and for, disabled people and carers in Barnsley. Established in 1985 from the belief that disabled people themselves are the ‘experts’ in understanding the needs of disabled people and with a willingness to share that experience and knowledge. 


We attribute the success of our organisation to our ethos which is to “see the person first”


Today we remain an independent user- led organisation. We have built a reputation for providing high quality, professional services, whilst maintaining a friendly and down to earth approach.

What do we do?

User involvement is key to everything we do. All our services have been developed in response to the needs and demands of our target audience – local disabled people and their families.

We work with local people to coproduce and design the services we deliver – then we know we are doing it right!


We raise awareness amongst the community of the abilities and rights of disabled people and represent their views with local service planners and providers.


Our trustees and management team are actively involved in local networks and partnership working within the borough helping to influence and shape service provision and developments so we can all enjoy our vision for “a world that is truly inclusive”.

One of our clients giving a presentation at the launch of our new brand.